Market Bazaar Return & Refund Policy

Thank you for shopping at Market Bazaar! We always strive to provide you with fresh and quality products. Below is our Return & Refund Policy.

General Policy:

We accept refund requests for perishable items within 2 hours of delivery and for non-perishable items within 6 hours of delivery, provided a valid complaint is registered with Market Bazaar within the specified time frame.

All returns and refunds are considered on a case-by-case basis, taking into account product availability, logistics, and the validity of the complaint.

Perishable Items (Fresh Produce, Meat, Seafood, etc.):

• Refunds are available if you are unsatisfied with the quality (e.g., spoilt, damaged).
• You must notify us within 2 hours of delivery and provide photographic or video evidence of the issue.

Non-Perishable Items (Dry Goods, Staples, Packaged Foods, etc.):

• Returns and refunds are accepted within 24 hours of delivery, provided the items are unopened, unused, and in their original packaging.
• You must notify us of your intent to return the items within 6 hours of delivery.

Exemptions:

• No returns or refunds will be processed unless a valid complaint is filed within 6 hours of delivery and confirmed by Market Bazaar.
• Items that have been consumed or partially consumed are generally not eligible for refunds.

Refund Process:

To request a refund, follow these steps:

1. Contact our customer support team at Marketbazaar@tbt.com.ng or call 08160209321 within the specified timeframe.
2. Provide your order number, details of the issue, and photographic or video evidence (if applicable).
3. Our customer support team will review your request and determine eligibility.
4. If approved, refunds will be processed to your Market Bazaar wallet within 3 working business days.

No Refund Policy:

Once an order is placed, you cannot get a refund.

Transportation Costs for Returns:

If the items are defective or the return is due to an error on our part, Market Bazaar will cover the return and replacement shipping costs.

Delayed Refunds:

Please allow 3 business working days for the refund to reflect in your account.

If you have not received your refund after 3 business days, please contact us at Marketbazaar@tbt.com.ng or call 08160209321.

Contact Us:

For any questions or concerns regarding our Return & Refund Policy, please contact us at:

Email: Marketbazaar@tbt.com.ng

Phone: 08160209321